Appointments
We operate an appointment system. You can book a routine appointment by calling the surgery or via online access. You can ask for a particular doctor or nurse, but we can not guarantee your choice will be available. For more than one problem, please ask for a double appointment. For emergency appointments, please call or walk in at 8:00am. These appointments are on a first come first serve basis.
Keeping your appointment
There is a high demand for appointments, therefore we politely ask you to let us know if you no longer require or are unable to attend your appointment so we can offer the appointment to another patient. Sometimes, doctors or nurses are unable see patients because some people don’t let us know when they won’t be able to make their appointments. This results in many wasted hours. We have the right to remove patients who persistently fail to attend booked appointments from our list.
Home visits
We will make home visits to those who are housebound or too unwell to attend the surgery. If possible, please contact us in the morning before 11am to arrange a same day home visit. The GP will call and triage prior to the visit.
Prescriptions
Your repeat prescriptions are agreed in advance with your doctor. You can order your prescription by ticking the items on the counterfoil and handling it to the receptionist, putting your request in the letter box, or by sending a stamped addressed envelope by post. You can also order your repeat prescription online or by making arrangements with your chemist. Please allow us 2 working days after ordering.
Please note, we are unable to accept requests for repeat prescriptions over the phone.
Telephone consultations
You do not need a face to face consultation for a sick note, letter, referral query, medication query, test results etc. You can book a telephone consultation with a GP or use our online services. This will help us to provide access to patients who require those appointments to see a clinician.
Opening Hours
The surgery is open Monday to Friday 8:00am – 6:30pm. We are closed on public bank holidays. Our reception and phone lines are open Monday to Friday from 08:00 – 18.30.
Test Results
Please allow 7 – 10 working days before calling in for results after having your test. Please call Monday to Wednesday between 2:00pm – 3:00pm and choose option 2 for results.
Registration
We register patients within our catchment area preferably, however we may register patients outside this area on the basis that doctors and out of hours services will not be able to do a home visit if required. We strongly recommended any elderly, pregnant, disabled or patients with children under 5 to register within their catchment area so they are able to access to community services and home visits.
Please click here to register.
Named GP
In order to satisfy patient choice, you have been allocated a named doctor whom you can see and who is responsible for your overall care. However, you are not obliged to see your named doctor; if you prefer, we have other equally qualified doctors available to see you. If you would like to know who they are, please contact the surgery.
Healthcare students
The practice team trains student doctors and nurses. We hope you will not mind a student being present occasionally during your consultation, however you may refuse if you wish.
Patient’s rights and responsibilities
You have the right to access the service we provide according to your clinical needs.
You have the right to expect a standard of care that would reasonably be provided by one of our doctors or nurses. You have the responsibility to attend appointments punctually and cancel any appointment that you are unable to attend.
All staff and patients at the practice have the right to be treated with mutual respect. The Practice has an equal treatment policy.
Online access to medical records
You can now access your medical records online, please see the links below:
Online Access to Medical Records Policy
Patient Online Access
Non-NHS services
Some services are not provided for free on the NHS; therefore a charge will be levied. These include but are not limited to:
- Medical examination reports
- Insurance forms
- Travel vaccination certificate
- Private certificates & letters
Please see the following links:
Request form/information leaflet
Why GPs sometimes charge fees
Abusive or intimidating behaviour
We will not tolerate any form of physical or verbal abuse or intimidating behaviour by patients towards our staff or other patients. Any such behaviour may result in removal from our practice list. We will also remove patients where there has been irretrievable breakdown in the relationship with the practice.
Travel vaccination
For travel vaccinations or advice, please contact us at least 8 weeks before your date of travel. Please click here for further information.
Please note, we only provide the following vaccinations on the NHS at the practice
- Diphtheria, polio and tetanus (combined booster)
- Typhoid
- Hepatitis A (depending on stock availability)
For any other vaccine, please contact a local travel clinic.
Please note, antimalarials are available on private prescription and the practice will charge a £10 fee for this. Please contact reception if you require further information.
Patient Participation Group
We have formed a patient participation group to discuss areas for improvement, patient surveys and results and any other issues relevant to the practice. The group is made up of patients from a wide age range who have volunteered their time to improve our practice standards, If you are interested in joining this group, please speak to a receptionist.
