Abbey Road Medical Practice

28A Abbey Road, South West Newham, Stratford, London E15 3LT
Telephone: 0208 534 2515

Patient Information

Appointments

We operate an appointment system. You can book routine appointment by calling or via online access. You can ask for particular doctor or nurse, but we can not guarantee your choice will be available. For more than one problem please ask for the double appointment. For Emergency appointment please call or walk in 08:00. These appointments are first come first serve basis.

Keeping your appointment

Please let us know if you no longer need or cannot attend for your appointment. We can use this time to see another patient. Many hours when a doctor or nurse could be seeing a patient are wasted simply because people do not tell us that they will not keeping their appointment. We have the right to remove from our list patients who persistently fail to attend booked appointments.

Extended Hours

Mondays, Tuesdays and Wednesdays 18.30 -20.00 appointments are available for patients who cannot access routine hours due to work.

Home Visits

We will make home visits to those who are housebound or to ill to attend the surgery if possible contact us in the morning by 11am to arrange home visit the same day and give all details to the receptionist. The GP will call and triage.

Prescriptions

Your repeat prescription are agreed in advance with your doctor. You can order your prescription by ticking the items on the counterfoil and handling it to the receptionist, putting your request in letter box or by sending a stamped addressed envelope by post. You can also order your repeat prescription online or by making arrangements with your chemist.
We cannot accept requests for repeat prescriptions by phone or by fax, Please allow us 2 working days after ordering.

Telephone Consultations

You don’t need face to face consultation for sick note, letter for Social services, referral query, medication query, results etc. You can book telephone consultation with a GP or use e-consultation service. Please help us to provide access to patient who genuinely needs those appointments to see a clinician.

Opening Hours

From the 1st of October 2017 the surgery will be open full day on Thursdays (08:00-18:30) and will not close at 12:30. We are closed on Public bank holidays. Our reception is open Monday-Friday from 08:00 – 18.30, on the day we are running extended hours you need to use intercom after 18.30 for reception staff to open the doors.

Test Results

Please allow 7-10 working days before calling in for results after taking your test. Please call Monday-Friday between 14.00 -15.00 and take option 2 for results.

Registration

We register patient within our catchment area preferably, however we can register patient outside this area on basis that doctor’s and Out of Hours Services will not be able to do visit at home if required. It is recommended that any elderly, pregnant, disabled or with children under 5 should register within their catchment area due to access to community services and home visits.
For new registration please follow the link: Register Now

Named GP

In order to satisfy patient choice you have been allocated with a named doctor (Dr Kenny Uzoka & Dr Subir Sen) whom you can see and who is responsible for your overall care. However you are not obliged to see your named doctor, if you prefer we have other equally qualified doctors available to see you. If you want to know who they are please contact the surgery.

Health Care Students

The practice team trains student doctors and nurses. We hope you will not mind a student being present occasionally during your consultation, but you may refuse if you wish.

Patient’s rights and responsibilities

You have the right to access the service we provide according to your clinical needs.
You have the right to expect a standard of care that would reasonably be provided by one of our doctors or nurses. You have the responsibility to attend appointments punctually and cancel appointment that you are unable to attend.
All staff and patients at the practice have the right to be treated with mutual respect. The Practice has an equal treatment policy.

On line access to Medical Records

You can now access your medical records on line, please see links
Online Access to Medical Records Policy
Patient Online Access

Non-NHS Service

Some services are not provided free on the NHS; therefore a charge will be levied. These include Medical Examinations report, Insurance forms, Travel vaccinations certificate, Private Certificates & letter etc. Please see following links:
Request form/ information leaflet
Why GPs sometimes charge fees

Abusive or intimidating behaviour

We will not tolerate any form of physical or verbal abuse or intimidating behaviour by patients towards our staff or other patients. Any such behaviour may result in removal from our practice list. We will also remove patients where there has been irretrievable breakdown in the relationship with the practice.

Travel Vaccination

For travel vaccine or advice please contact us 4 weeks before travel. Please go to home page click blue box for ‘health query’, complete ‘travel health information’ and submit. Our practice nurse will contact you. We only provide the following vaccination on the NHS at the practice
• Diphtheria, polio and tetanus (combined booster)
• Typhoid
• Hepatitis A (depends on stocks availability)
For any other vaccine please contact any travel clinic.
Please note antimalarial is available on private prescription and practice will charge £10 fee for more information please ask reception.

Patient Participation Group

We have formed a patient participation group to discuss areas for imporovement, patient surveys and results and any other issues relevant to the practice. The group is made up of patients of a wide age range who have volounteered their time to improve our Practice standards, If you are interested in joining this group please speak to receptionist.